Returns and Refunds

If for any reason you are not completely satisfied with your order, we encourage you to contact us. At Sakura Knives, we strive to ensure that our customers are 100% satisfied with the products they’ve purchased from our suppliers. If you’re not happy for any reason, don’t hesitate to reach out so we can assist you right away.

How can you return (parts of) your order?

You have the right to return the product within 30 days of receiving it, for any reason. We will refund the full order amount within five business days after receiving the returned product.

Return Shipping Costs:

• If the return is due to personal reasons (e.g., you changed your mind, ordered the wrong size or colour), the customer is responsible for the shipping fee. The exact return cost depends on the carrier you choose.

• If the return is due to our reasons (e.g., the product is damaged or defective), we will cover the shipping fee.

Follow the steps below to return your product(s):

1. Send an email to support@sakura-knives.com stating that you wish to return all or part of your order.
2. Wait for a response from our customer service team to confirm whether we can approve the return.
3. If the return is approved, please package the product carefully and securely, preferably in the original packaging.
4. Send the package to the return address provided by our customer service.
5. Please provide the tracking number to our customer service team.
6. Once the package is received and inspected, we will refund the amount for the returned items via your original payment method.

Returns

You may return an item within 30 calendar days from the date of delivery.

The product must be unused and in the same condition as when you received it. It must also be in its original packaging.

Before sending back a product, please contact us first, as the return address may vary depending on where your order was shipped from.

Cancellation Policy

We understand that plans can change and you may need to cancel your order. Our cancellation policy is designed to be fair to both our customers and our business.

• Cancellation Window: You may cancel your order within 24 hours of purchase to receive a full refund.
• Cancellation Process: To cancel, please contact our customer service at support@sakura-knives.com with your order number and the reason for cancellation.
• Refund: If your cancellation request is made within 24 hours, a full refund will be processed to your original payment method within 5–7 business days.
• Exceptions: Orders that have already been shipped cannot be canceled. In such cases, please refer to our return policy.

Damaged Products Upon Delivery

That’s unfortunate! It’s possible your product was damaged during transport. If you received a damaged or incorrect product, please contact us within 30 days of receipt. After this period, unfortunately, you forfeit the ability to return the item.

To resolve the issue as quickly as possible, please send us an email with a photo clearly showing the damaged part of the item. The best photos show the damaged area on a flat surface with the label and the damage clearly visible. We use this information to assist you with your order and to help prevent similar issues in the future.

For damaged products, we offer a one-time replacement and unfortunately cannot offer a refund. If the replacement product is also damaged, we will refund the full purchase amount.

If you have any questions about receiving damaged products, contact us at support@sakura-knives.com.

• A blade that gradually loses its sharpness through regular use (all knives need periodic sharpening and honing)
• Fine scratches, scuffs or hairline marks on the blade or bolster from cutting and cleaning
• Discoloration, patina or water spots on the steel
• Changes in the color, sheen or grain of the pakkawood handle over time
• Minor chips, rolled edges or a broken tip caused by contact with bone, frozen food, glass, stone or metal
• Rust, corrosion or damage caused by dishwasher use, soaking, or storing the knife while wet
• Damage from prying, twisting, hacking, or using the knife for anything other than cutting food
• Wear, dents or marks on the gift box and packaging

Incorrect Products Delivered

We do our best to process all orders accurately. However, mistakes can occasionally occur and the wrong product may be shipped. We will of course resolve this for you and send you the correct order at no additional cost.

If you have questions about incorrect products, contact us at support@sakura-knives.com.

Delivery When Absent or to a Post Office

If a package is delivered to your home or to a post office, Sakura Knives covers the cost of that delivery. If the package is not accepted or is not picked up at the post office, it will automatically be returned to the supplier. In this case, we reserve the right to deduct 100% of the order value from the refund.

Is the Product Damaged?

That’s unfortunate! We’re sorry your product was damaged in transit. We are happy to provide a free replacement, but unfortunately cannot offer a refund. If the replacement product is also defective, we will refund you the full purchase price.

Missing Package?

If a package goes missing or is not delivered due to logistics reasons, we will always send a new package first, before applying our refund and return policy.

Import Duties

In some cases, customs may inspect your package upon delivery. Unfortunately, we have no control over legislation as of July 1, 2021. Occasionally, customs may charge a small import fee. However, we can assure you that in 99% of cases, no such fee is incurred. Please contact us if you are asked to pay import duties.

When Will I Receive My Refund?

All refunds will be issued via your original payment method. If you paid with a credit or debit card, the refund will be sent to your card-issuing bank within 14 business days of receiving the returned item. Please contact your bank for questions about when the funds will appear in your account.